MENTAL HEALTH SERVICES, DRUGS AND ALCOHOL SERVICES - in alphabetical order
Please note telephone numbers beginning with 0808 are free from a standard landline or payphone but not from a mobile.
ADULT SINGLE POINT OF ENTRY for mental health referrals, for adults of all ages (from 17th birthday through to old age). Access to all Adult Secondary Care Mental Health Services (including the Crisis Team) is through the Adult Single Point of Entry, based at The Caludon Centre. The service is open Monday to Friday 9am to 5pm and can be contacted by phone on 0845 604 4000. Alternatively a completed referral form can be faxed to 02476 967935 or emailed to CWP-TR.SPECoventryAdult@nhs.net. For urgent referrals outside these hours, you can contact the Crisis Team on 0845 604 4000. Please note; fax and email referrals are not accepted outside the office hours stated above.
Age UK www.ageuk.org.uk/coventry Coventry 024 7623 1999 and Warwickshire 01926 458 100 Have Helping Hands Service - hourly fee for regular or occasional help (non-profit making), befriending services, benefits advice, leisure activities and much else. For appointment or home visit, patient should tel 024 7623 1999.
Alcohol Drinkline is the national alcohol helpline 0800 917 8282. Self referrals for drug or alcohol problems to Recovery Partnership, 8 Ironmonger Row, Coventry CV1 1FD (behind Primark). Tel 024 7663 0135. Drop-in Mon-Friday 10:00 – 16:00, less busy in the mornings.The national helpline for Alcoholics Anonymous is 0845 769 7555 www.alcoholics-anonymous.org.uk. Alcoholics Anonymous hold meetings in Coventry.
Alzheimer's Society Provides information and support for people affected by all types of dementia. Helpline 0300 222 1122, website www.alzheimers.org.uk/
Anger management - www.patient.co.uk has links to self-help guides, type “anger” into search box. Also see Books below.
Area Prescribing Committee Here is the link to the Preferred Prescribing List for mental health http://www.coventrywarksapc.nhs.uk/mf.ashx?ID=78df8be9-fdc1-40dd-8159-8bb1d1dabaff Here is their guidance on anti-psychotics http://www.coventrywarksapc.nhs.uk/mf.ashx?ID=698d770a-c86e-401f-bb63-bbd72a4513b0 Here is their guidance on anti-depressants http://www.coventrywarksapc.nhs.uk/mf.ashx?ID=7cceec8d-3b6b-4d63-a887-904f59459848
Books Patients can obtain self-help books online, from bookshops or from a library. Click here for recommended books. Click here for a letter explaining Coventry arrangements. Click here for a form your patient can take to a local library.
Caludon Centre The Caludon Centre is located next to University Hospital. It provides in-patient and out-patient adult mental health care, also in-patient services for people with learning disabilities. The Caludon Centre, Clifford Bridge Road, Walsgrave, Coventry CV2 2TE. Tel 024 7696 8100.
Carers Coventry Carers’ Centre, 3 City Arcade, Coventry CV1 3BR, tel 024 7663 2972 or 024 7663 3788, open Monday to Friday 09:30 to 16:00. www.coventrycarers.org.uk
Crossroads Care,Coventry and Warwickshire (charity for carers, may arrange respite breasks) 6 Queen Victoria Street CV1 3JH, tel 024 7625 8816.
Carers UK have an Advice Line 0808 808 7777 (free from a landline or pay phone) and a website www.carersuk.org
Child and Adolescent Mental Health Services (CAMHS) For children up to their 17th birthday. Clinical services are based at City of Coventry Health Centre. There is now a Single Point of Entry for all referrals, whether by post or fax. Click here for details,
The CAMHS website has information for children and their carers, http://www.covwarkpt.nhs.uk/camhs Young Minds is a charity for the emotional and mental health of young people, with a website for children and their parents, www.youngminds.org.uk. Young Minds parents’ line is 0808 802 5544. Vibes@Coventry MIND (141 Far Gosford St) is for emotional and mental health needs of young people aged 7 to 19, referral via Single Point of Entry, general enquires about Vibes to MIND, tel 024 7663 1835.
Children’s Disability Team A specialist social care service at Coventry City Council for children with disabilities and their families. May be able to arrange short breaks (previously known as respite breaks). Tel 024 7678 6087 email email@example.com
Citizens’ Advice Bureau Kirby House, Little Park Street CV1 2JZ, tel 024 7622 3284 (this line is for admin, not advice) www.coventrycab.org.uk The website has many advice leaflets.
Coventry and Warwickshire Partnership Trust including Secondary Care Mental Health Services. www.covwarkpt.nhs.uk Use the website search box to see the Service Directory for the Trust, describing all their services. Phil Marriott is the GP Relationship Manager, working to promote better communication and integrated working between secondary care mental health services and primary care. Tel 0787 966 4987 or email firstname.lastname@example.org Each practice in Coventry has allocated link workers and a named consultant psychiatrist. Jas Barn is Contracting and Performance Coordinator for Secondary Care Mental Health Services in Coventry, tel 0787 966 4987 or 024 7653 6858, email email@example.com Patient Advice and Liason Service (PALS) tel 024 7653 6804, email firstname.lastname@example.org, www.pals.nhs.uk For Community Mental Health Teams, click www.covwarkpt.nhs.uk/services/mentalhealth/community/teams/Pages/default.aspx
Coventry Healthy Lifestyle Services Smoking cessation, weight loss, management of long term conditions, health checks (body mass index, blood pressure, screening for diabetes and hyperlipidaemia). Patients are seen at Spires Suite, First Floor, City of Coventry Health Centre, 2 Stoney Stanton Road, Coventry CV1 4FS. For appointments tel 0300 200 0011, for information tel 024 7696 1590, email email@example.com
Cruse Bereavement Care Daytime Helpline 0844 477 9400 or local help 024 7667 0714 www.crusebereavementcare.org.uk
Debt The National Debtline is 0808 808 4000 (free from a landline or pay phone) or http://www.nationaldebtline.co.uk/ Business debtline is 0800 197 6026 for confidential, independent, free advice. Also consider the Citizen’s Advice Bureau – details above.
Domestic violence – www.safetotalk.org.uk has information specific to Coventry, also available by a link from the Coventry City Council website. The website is intended for the abused or the abuser. Coventry Haven, for women suffering domestic violence, 22 Marlborough Road, CV2 4EP, tel 024 7644 4077. Line open Mon to Friday, 09:30-16:30. For emergencies after hours, Haven’s number is 024 7683 2222 or dial 999. www.coventryhaven.co.uk National Domestic Violence Helpline, 0808 2000 247 (free from a landline or pay phone) or website www.nationaldomesticviolencehelpline.org.uk Advise an escape plan, with all essential documents kept safely in one envelope.
Drugs Self referrals for drug or alcohol problems to Recovery Partnership, 8 Ironmonger Row, Coventry CV1 1FD (behind Primark). Tel 024 7663 0135. Drop-in Mon-Friday 10:00 – 16:00, less busy in the mornings. They offer personalised recovery plans, needle exchange, family support, criminal justice interventions, testing and vaccinations for blood-borne viruses, etc. Alternatively, call FRANK 0800 77 66 00 or go to www.talktofrank.com for confidential, non-judgemental information about drugs.
Eating Disorders Service 2 Dover Street,CoventryCV1 3DB. Tel 024 7623 2940, fax 024 7650 0959 (out-patients service). Referral by GP, self-referrals not accepted.
Family problems Family Lives offers non-judgemental support to people with family difficulties e.g. education, teenage problems, child maintenance, family roles. There is a website www.familylives.org.uk and a helpline 0808 800 2222 (free from landlines and pay phones). Trained volunteers.
Foodbank Coventry Foodbank can provide three days of food for people in crisis (in exchange for vouchers) and can signpost clients to further support. Their website www.coventryfoodbank.com gives the locations and opening times for various distribution points around the city, for food and warm clothing. General enquiries tel 024 7663 3500, email firstname.lastname@example.org
Gambling GamCare provides support, information and advice for anyone with gambling problem. Helpline 0808 8020 133 (free from landlines and pay phones). Website www.gamcare.org.uk
Healthy Lifestyles Services, Coventry. Smoking cessation, weight loss, management of long term conditions, health checks (blood pressure, body mass index, screening for diabetes and hyperlipidaemia). Patients are seen at the Spires Suite, First Floor, City of Coventry Health Centre, 2 Stoney Stanton Road, Coventry CV1 4FS. For appointments tel 0300 200 0011, for information tel 024 7696 1590, email email@example.com
Homelessness www.coventrycyrenians.co.uk Coventry Cyrenians run a day centre 9.30 am to 4pm at Norton House, Bird Street, CV1 5FX 024 7622 8099. Salvation Army Coventry 024 7655 2183. Coventry Council – search for “homelessness” on their website www.coventry.gov.uk
Improving Access to Psychological Therapies (IAPT) Patients in Coventry and Warwickshire can refer themselves on 0845 521 6100 or email firstname.lastname@example.org Services for people with depression or anxiety, from age 16.
Learning Disabilities – search for Learning Disability on the website of the Patnership Trust www.covwarkpt.nhs.uk . Mencap 024 7667 0626, national help-line 0808 808 1111, www.mencap.org.uk Age UK for older people, see above.
LGBT helpline Coventry and Warwickshire Friend 024 7671 4199 Tues, Thurs, Fri evenings www.cwfriend.co.uk for lesbian, gay, bisexual and trans-sexual people.
Living Life to the Full is a free CBT course www.livinglifetothefull.com
Living Wills/Advance Directives – more information from Age UK or Patients Association 0208 423 9111 or 0845 608 4455 or Alzheimer’s Society. Copy should be given to GP.
Mental Health Helpline – a 24 hour helpline offering confidential emotional support and guidance for people in Coventry and Warwickshire, staffed by CPNs. May be useful to patients in times of crisis. Freephone 0800 616 171, Minicom 0191 549 8563, email email@example.com , website www.mentalhealthmatters.com
Mind - information line 0845 766 0163, website www.cwmind.org.uk Coventry and Warwickshire Mind has drop-ins, befriending, recreational activities, relaxation, volunteering, housing, older people’s support service (for older people with a care plan who are not in sheltered housing). Usually a GP referral is needed.
SHARE (self-help and relaxation) has weekly meetings for people who are tense or prone to excessive worrying. GP referral required to Coventry MIND The Junction,141 Far Gosford Street, 024 7663 1835 or for SHARE 024 7655 4468.
Vibes@Coventry MIND (141 Far Gosford St) is for emotional and mental health needs of young people, see above under Child and Adolescent Mental Health Services.
Panic – national organisation for anxiety and phobias, called No Panic www.nopanic.org.uk Their help line is 0800 138 8889.
Pet bereavement support line, Blue Cross tel 0800 096 6606 www.bluecross.org.uk
Rape and Sexual Abuse – Coventry Rape and Sexual Abuse Centre, http://www.crasac.org.uk (website’s home page has advice on how victims can remove the site from their browser history) tel 024 7627 7777
Refugees – Coventry Refugee and Migrant Centre 15 Bishop Street, CV1 1HU. Tel 024 7622 7254 (appointments) or email firstname.lastname@example.org The Meridian Practice provides GP services for refugees and asylum seekers in Coventry, at City of Coventry Health Centre, 2 Stoney Stanton Road, CV1 4FS, tel 024 7696 1594.
Relate – relationship counselling. Has a psychosexual clinic. Fees relate to income. New House, Hertford Place,CoventryCV1 3JZ. Tel 024 7622 5863
Rethink Mental Illness provides information and services for people living with mental illness http://www.rethink.org tel 0300 5000 927.
Samaritans 08457 90 90 90 (national) or 024 7667 8678 (local) www.samaritans.org.uk Alternatively people can visit the Samaritans at 57 Moor Street, Earlsdon, Coventry CV5 6ER (usual hours for visitors 10am to 9pm) or email email@example.com or write to Chris,PO Box 9090,Stirling FK8 2SA. No need to give your name to the Samaritans.
Single Point of Entry – see above for ADULT Single Point of Entry and for CHILD and Adolescent Mental Health Services Single Point of Entry.
Victim Support website www.victimsupport.org.uk or tel 0845 30 30 900 for victims of crime. Age UK have handyman services, listed above.
Voluntary Action Coventry have an excellent health/social care directory on http://directory.vacoventry.org.uk They also recruit voluntary workers for various projects.
Page reviewed December 2013 by Dr Diana Hutchinson, firstname.lastname@example.org
Please notify me if any amendments are required.